Nov 22, 2023
In this recent interview, Nick Ippolito, explains to Trio360 and
URComped CEO, Craig Shacklett, the importance of customer service
in the casino space and how it differs from player development.
They analyze how casino customer service directly affects players,
why it's important for other departments to understand player
development, how casino players differ from retail customers, and
so much more.
Topics Discussed:
How casino customer service affects players
Explaining Player Development to other departments
Servicing casino customers vs. retail customers
What's unique about players
Gambler behavior and triggers
Learn more:
https://trio360.vip/casino-customer-service-cocktails-at-the-tangiers-nick-ippolito-interview-video/