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The Casino Business Podcast

Feb 21, 2024

In this recent interview, Nick Ippolito, Player Development Mentor AKA “The Host Whisperer,” discusses with Trio360 and URComped CEO, Craig Shacklett, how he transforms the culture of player development (“PD”) in casinos by analyzing the current structure, finding areas of value to grow, and...


Nov 22, 2023

In this recent interview, Nick Ippolito, explains to Trio360 and URComped CEO, Craig Shacklett, the importance of customer service in the casino space and how it differs from player development. They analyze how casino customer service directly affects players, why it's important for other departments to understand...


Nov 2, 2023

From NOW through the End of November 30, 2023, URComped is doing a donation match! If you would like to donate and learn more, please go here: www.mercyships.org/urcomped

URComped is thrilled to be a partner of Mercy Ships by making a donation for EVERY trip booked. The relationship with Mercy Ships and URComped began...


Oct 31, 2023

Nick Ippolito AKA "The Host Whisperer" recently posted, "Breaking Newes! Hosts do not need to be coded to all your top-tier players". In this new interview, Trio360 and URComped CEO, Craig Shacklett, asks the Casino Host Trainer and Player Development Mentor to elaborate on his post in their discussion as well as...


Oct 6, 2023

In this interview, Trio360 and URComped CEO, Craig Shacklett, talks with Casino Host Trainer and Player Development Mentor, Nick Ippolito AKA “The Host Whisperer” about the difference between Vegas and regional markets and how regional casinos can stand out in their markets.

Topics Discussed:

  • How is Vegas like a...