Preview Mode Links will not work in preview mode

The Casino Business Podcast

Apr 16, 2021

Casino hosts have a very demanding job, especially when it comes to making accommodations for VIP players. Knowing a player's preferences and expectations is valuable information for hosts which can ultimately enhance their performance. URComped and TRIO360 CEO Craig Shacklett interviews Darryl McEwen, The Seven Stars Insider and Mr. AC Casino, to get insight from a VIP player's perspective about player development expectations, host recommendations, and much more!

Topics discussed include:
What is the Atlantic City like currently
The time it takes players to see casino changes when new leadership comes in
How new leadership succeeds in a casino
Atlantic City capacity and state regulations
What do the best casino hosts do
What is the ideal response time for a casino host
Loyalty to host versus casino loyalty
What VIP treatment looks like
Expectations of a casino host
Preferred communication with casino hosts

learn more: